Twenty years, three companies, one thread.

I have spent twenty years in supply chain and operations — at ITC, then Flipkart and Myntra for fourteen years, and now at Om Logistics. Each role has taught me something the previous one could not.

Om Logistics Supply Chain

Senior Vice President, Supply Chain & Operations
December 2024 — present · New Delhi

Leading operations and the digital transformation of one of India's largest B2B logistics networks. 750+ branches, 50+ hubs, 18 regions. Trucks moving goods across the country every single day.

This is the first time in my career I have been close to physicallogistics at this scale — the kind that depends on real warehouses, real trucks, and real people in 18 different parts of India. After fourteen years in e-commerce fulfillment, I am learning what it takes to build operational excellence into the slower, heavier, more human backbone of Indian commerce.

Flipkart and Myntra

Senior Director — National Head of Fulfillment (Jan 2022 — Apr 2024)
Director — Head of North Zone (Jul 2017 — Dec 2021)
Associate Director — Cluster Head (Jul 2015 — Jun 2017)
Senior Manager II — Fulfillment Centre Head (Apr 2013 — Jun 2015)
Senior Manager — Procurement, Payments, Reverse Logistics (Apr 2011 — Apr 2013)
Manager — North Zone, JIT Procurement (May 2010 — Apr 2011)

Fourteen years. Six titles. One company that grew from a small startup into the backbone of how India shops.

I joined Flipkart in 2010, when Indian e-commerce was barely a thing, to set up procurement and supply chain operations in North India. Over the next fourteen years I built fulfillment centres from the ground up, designed an in-house ERP, scaled Cash on Delivery and 30-day replacement reverse logistics, and eventually ran fulfillment operations across 21 centres totalling 3.5 million square feet of warehouse space, with a workforce of 15,000 people.

What Flipkart taught me, more than anything else, is what it feels like to build at the speed of a market that is rewriting itself every six months. Some lessons stay with me: scale is a discipline, not an outcome. People are the system. And the company you join in year one is not the company you leave in year fourteen — and that is exactly as it should be.

ITC Limited

Store Incharge & Area Incharge
February 2006 — April 2010 · Bhopal region

Four years running rural retail operations for ITC at Choupal Sagar. Multiple stores. Standardised processes. Long days that taught me the discipline of a heritage Indian business — the kind that thinks in decades, not quarters.

ITC was where I learned that operations is, before everything else, about people who show up every day to do the same thing well. The merchandising matters. The compliance matters. But what really matters is whether the team feels seen, trained, and trusted. I have never forgotten that.

A note on what came before

Before any of this, there was a college student in Indore who picked an academic project on e-commerce in 2003 because it interested him, with no idea where it would lead.

If you are at the start of your career and reading this: that is the only career advice that has ever held up for me.